Tips on Booking your Car Hire

We can help find the perfect car that will be just right for you. Key advice concerning car category choice can be found here.
 

The successful hire of a car depends on a variety of factors. The conditions that must be met can be found here.
 

Having an enjoyable car hire depends greatly on choosing the correct Coverage Package. CarDelMar wants to do all we can to make sure you have a carefree holiday. To find out which Coverage Package is best for you, follow the link here.
 

CarDelMar, as a broker, cooperates with a variety of local car hire partners, even in the same holiday destination. Each local partner can vary depending on certain conditions, such as fuel policy, from one to another. To find out how to decide between all the local partners, and find the one best for you, follow the link here.
 

Even when you know in which city you would like to hire, it is important to note the variety of stations available. To find some helpful advice on this topic, follow the link here. 
 

The following documents are required for successful pick up of your vehicle:

• Voucher (all necessary telephone numbers that may be needed in the case of an emergency are listed)
• A valid credit card issued in the driver's name
• An original valid driving license (in some cases an international driving license)
• Passport and/or identity card
• Recommendation: Research the local road traffic regulations (the regional Highway Code) for peace of mind

• Read the rental contract thoroughly.
• Check the rental vehicle for existing damage. If you notice any damage, it is important to insist that it is documented. Even if the local partner insists that the damage has already been registered, it is important to have a written documentation of the existing defects.
• Check all the important functions of the rental car e.g. indicators or windscreen wipers. If you find a defect, make a complaint.
• Make sure that the car hire contains all the necessary safety equipment which is required according to the local regulations. This includes equipment such as a spare wheel, a warning triangle, a reflective vest and a first aid kit.
• Inform the station personnel when the car is handed over unproperly cleaned
• Verfiy that the vehicle is supplied with all necesary safety equipment
• Make sure the amount of petrol in the tank is recorded in writing before you leave the pick-up station.
• Allow all additional drivers to be registered
• Only drive on regulated roads
• Alert the station for all cross-border travel

• Notify the local rental company immediately.
• If a third party is involved, contact the local police who will prepare a report. The report should be submitted to CarDelMar on your return.
• When you return the vehicle, ensure that the car hire agency compiles a damage report that should be signed by both you and the local car hire company.  This report should be kept safe as this will also need to be submitted to CarDelMar on your return.
• Generally, the car rental company will charge your credit card for the amount of the excess. 
• If you have purchased a coverage package, contact CarDelMar promptly if you wish to be refunded for the amount of damage

If you have purchased the Coverage with refund of Excess (All-Inclusive), Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus) or the Coverage with refund of Excess including Extra Driver & Full Tank (All-Inclusive Gold), you may be entitled to a refund of excess.


In order to begin the refund process, please send the following documents to CarDelMar:

• The damage report signed by the local rental company and by you.
• The police report.
• A copy of the rental contract.
• Proof that the deposit was paid in cash or charged to your credit card. E.g. A credit card statement showing that the card was debited.
• A detailed evaluation of the damage.

• Damage due to failure to observe the general terms and conditions of rental, especially damage caused by driving on unmade roads
• Damage due to drink-driving or gross negligence
• Loss of, or damage to, the car keys
• Damage to the tyres, wheels, mirrors or glass, when one has not purchased Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus)
• Damage to roof or undercarriage
• Losses resulting from the theft of personal belongings left in the hire car
• Damage to the clutch
• All consequential losses e.g. vehicle recovery costs, hotel costs etc. and the loss of personal belongings.

• It is important that the rental vehicle is returned punctually to avoid any unnecessary costs.
• Check your car for new damage. The condition of the car on return should be documented in writing.
• Make sure you keep a copy of the report together with a copy of the rental contract.
• When returning the vehicle outside of normal opening hours, it may be helpful to photograph the vehicle to avoid any future points of contention.

If you are not completely satisfied by either the rental car or the service, please do not hesitate to contact us. We place great emphasis on customer satisfaction and strive to enhance our customer service and continually improve.

• You can use our web based customer service program (https://www.cardelmar.co.uk/service/customerservice.jsp) to upload documents for a complaint or vehicle damage.  Tell us about your concerns including as much detail as possible.
• Alternatively, you can send us the documents by mail or fax.
• You can find out the current status of your request by using  the web-based customer service program or by calling our customer service team.