Contact
Do you have a question, suggestion or complaint? We always are interested in your feedback.
Information regarding bookings, your rental car or CarDelMar in general can be found under FAQ (Frequently Asked Questions).
For further questions, enquiries or complaints please contact us - by email at contactus@cardelmar.com
To speak to us directly, please call our hotline:
Hotline for Great Britain:
0800 9879087 (free phone)
Hotline for Ireland:
1-800 936 007 (free phone)
Opening Hours
Mon - Fri. 08.00 AM - 05.00 PM
Complaints and Claims
We would like to be able to deal with your complaints or claims as quickly as possible. Therefore we recommend you to get in contact with us online. Click here in order to upload your complaint or claim or to amend your existing complaint or claim.
Please make sure you provide us with all the documents required. Proof of payment/credit card statements as well as receipts. In the event of an accident we will also require a damage report in addition to a police report.
To help us process your claim as quickly as possible please enclose the following documents:
- Copy of the Voucher and Invoice.
- Proof of payment/ Credit card statement.
- Police accident report, Insurance report (Accident/Damage)
You can also contact us with your complaint or claim along with the necessary documents via fax or post, however we do advise you that your matter could take longer to process.
Fax:
+49(0) 40 180 48 36 97
Address:
CarDelMar Ferienautovermietung GmbH
Kundenservice
Spaldingstr. 77a
20097 Hamburg
Best Price Guarantee
Whether you have booked a car with CarDelMar or you are in the midst of finding the best deal. Book with CarDelMar to be guaranteed the best price! Find a cheaper price, and we will match it! If you have found a better price within 24 hours of booking with us, let us know where and we’ll refund you the difference. If you haven’t yet booked with us but have found a better rate somewhere else, no worries, we will still match it!With our Best Price Guarantee you are guaranteed to be offered the best possible price.
In order for us to offer you a more competitive price,all specifications between CarDelMar’s and the competitor’s offer must coincide. These specifications include vehicle type, car hire dates, car hire locations, add-ons, additional costs (taxes and fees) and insurance benefits. The Best Price Guarantee is only valid when comparing the prices from another car hire broker and not a direct supplier. All competitors’ prices must be quoted in the same currency as CarDelMar. The Best Price Guarantee does not apply to bookings made on request.
In addition to the above conditions, you are also required to send proof in the form of a screen shot of where the better rate was found.
Please send an email to bestprice@cardelmar.com or fill out the contact form below with the following information:
- First Name
- Last Name
- Telephone
- Reservation number
Competitor information:
- Name of competitor
- Price quoted
- URL Link to better offer
- Uploaded screen shot of better offer*
*What is a screenshot?
By pressing the ‘Print screen’ button on your keyboard, your computer will take a picture of what is on your screen and copy it to your clipboard. This image can then be pasted into other documents such as an email. In order to properly use this function for the Best Price Guarantee, pull up the window where the more competitive price is being offered, maximize the window and press the ‘print screen’ button. After opening a new email you can paste this image into the message along with the above mentioned details. Attachments must be in one of the following formats: .pdf, .doc(x), .jpg, .ppt(x)
General Questions about CarDelMar
