FAQ / Help
Here you will find the answers to the questions that we are most frequently asked regarding CarDelMar car hire and your booking.
Reservation / booking
How does the Reservation Process work?
What does session expired mean?
Rental agreement:
What is a rental agreement?
Confirmation of reservation:
How do I find out about confirmation of my reservation?
Age restrictions:
Are there any age restrictions on hiring a car from CarDelMar?
How are my personal data protected?
How are my credit card details protected?
Procedure
How do I find the rental office?
Can the vehicle be driven also by another driver?
Required documents by collection:
What documents do I need when collecting my car hire?
Credit card charges:
Will my credit card be charged?
Deposit:
How much is the deposit?
Car hire collection:
Should I check the condition of the car hire before leaving the rental station?
Mileage limit:
Is there a limit on the mileage?
Cross-border journeys:
Can I use the rental vehicle in another country?
Accident:
What happens in case of accident?
Extending the rental agreement period:
Can I extend the agreed period of rental?
Drop-off time policy:
What happens in case of delay or too early return?
Drop-off tank policy:
Do I have to return the vehicle with a full tank?
Drop-off office hours:
Can I return the vehicle outside the office hours?
Car hire return:
Should I check the condition of the vehicle before returning it?
Drop-off to another city:
Can I return the vehicle to another city?
Vehicles
What kind of vehicles does CarDelMar offer?
Vehicle types:
Can choose the vehicle model I want?
Price
Where can I find the prices?
Latest prices:
Are prices actualized on a regular basis?
All-Inclusive Package:
What is included in the All-Inclusive Package?
Are there any additional costs?
Payment
Which methods of payment are accepted by CarDelMar?
Insurance
Is third party vehicle insurance included in the price?
Liability:
Under what circumstances would I be liable for damages?
Refund of the excess:
How do I obtain a refund of the excess in All-Inclusive Package?
Additional insurance:
What about additional insurance?
Cancellation and amendment
How to cancel a booking and what is the cost?
Cancellation protection:
Is there any cancellation protection?
