Customer Service

As a legitimate and genuine objective, we, like most other companies, aim to generate a high sales volume and increase our revenue. However we consider that generating a sale implies more that a just "a quickly wrapped action deal".

At CarDelMar, all three sale phases are essential and are bound with one another: "Before-Sale", "Sale" and "After-Sale" phases are all on focus as we thrive to really assist our customers throughout the entire process. For us, poor "Before-Sale" leads to poor "Sale". Missing "After-Sale" leads to some obvious lost future "Sale".

Because we genuinely care for our customers and their satisfaction, we have set up a very pro-active Customer Service Team in charge of assisting all of our customers from the time they make an enquiry to the time they drop-off the vehicle.

Offering great prices as a broker is a great achievement. But we want to do more than just focus on prices for our customers. We are and seek to be a committed intermediary whom our customers can truly rely on.

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
My CarDelMar