Quality Control

We select our car hire partners based upon a rigorous check-list fully aligned with our drive for excellent service delivery. We pay particular attention to aspects such as quality-service, commitment and reliability any potential car hire partner is willing to demonstrate and keep up with. 
Along with our Customer Support department, we regularly monitor the quality service provided by all of our current and potential partners putting particular focus on the following characteristics:

  • Overall fleet condition
  • Security equipment delivery
  • Emergency hotline
  • No hidden fees
  • Presentation of contracts written in different languages (English language being a must)
  • Extras (baby seat, additional driver option etc.)
  • Friendly and courteous personnel
  • Location - airport station & shuttle services

Our Contracting and Quality Control team is always on the go to assess and get the best for our customers. Should one car hire station fail to provide the quality we all commit ourselves to, CarDelMar terminates the partnership immediately. We only want to work with partners who know what "best" truly means.

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
My CarDelMar