Customers may cancel their reservations up to 24 hours before the start of the rental period. The cancellation can be made via our hotline: 0203 788 4464 or through our contact form in the Service section of the website. 

If you make a cancellation, you will receive a cancellation invoice for your records.

Cancellations can be made up to 24 hours before the start of the scheduled rental period of the vehicle.

Customers remain liable to pay the full rental price for cancellations made within 24 hours before the start of the reserved rental period or upon failing to pick up the vehicle (no show). This also includes cases, in which the customer does not comply with the rental conditions of the local car rental company.

Please Note: Should the vehicle not be picked up on the date and time stipulated, the availability of the vehicle cannot be guaranteed as the local car rental company has the right to otherwise reserve the vehicle for hire.  In this case there is no right to a refund of the cost of the car rental. 

The customer may also provide proof that full payment of the rental charge, in the event of cancellation of the reservation or non-collection, has caused a loss.

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
My CarDelMar