Comprehensive Coverage / Theft Coverage

The rental price quoted by CarDelMar includes fully comprehensive cover, or similar, in respect of damage to the car hire, together with theft coverage. Attention should be paid to the information listed on the voucher regarding the scope of the cover and any exclusions.

If the local rental company only offers cover with excess,  it will retain the agreed excess amount in the event of damage; this sum will be deducted from your deposit. The excess shall be held by the local rental company and charged to your credit card. The amount of excess differs from country to country. Please note the terms issued by the local hire company. In the case of damage, the excess amount shall be deducted from your deposit and charged to your credit card. CarDelMar will, however, refund the excess to you.

CarDelMar will refund the excess to you except in cases of:

  • Damage due to failure to observe the general terms and conditions of rental, especially damage caused by driving on unmade roads.
  • Breach of the provisions of clause 23 of the general terms and conditions.
  • In cases of wilful misconduct and gross negligence, particularly where capability is impaired due to alcohol, illegal drugs or medication.
  • Loss of or damage to the car keys.
  • Damage to the tyres, mirrors, wheels and glass with the Coverage with refund of Excess (All-Inclusive) package
  • Damage to the roof and undercarriage.
  • In all cases where the local insurance company refuses to meet the claim.
  • The excess payable under a package with excess will not be refunded in the case of damage.
  • Loss resulting from the theft of personal belongings left in the hired car and consequential loss, e.g. vehicle recovery costs, hotel costs etc. and the loss of personal belongings.

Please note: when booking the Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus) package you can also claim for any damage to glass, windows, wheels and tyres.

The above examples are not included under fully comprehensive cover, which means in these cases that you are liable for the excess. It is, however, possible to take out additional insurance, in the form of super LDW (for more information please see under heading: Additional Insurance.

Consequential costs such as vehicle recovery fees, service fees, hotels, telephone charges etc. are not generally refunded. CarDelMar can not be held liable if total car hire period is hindered and/or reduced due to a vehicle breakdown.


How do I reclaim my excess?

In case of damage, please respect the followin procedure: 

  • Contact the car hire agency immediately
  • If a third party is involved contact the local police, who will issue a report. Please submit this report to CarDelMar on your return.
  • When you return the hired vehicle, make sure the car hire agency compiles a damage report signed by the local car hire company representative and yourself. Please submit this report to CarDelMar on your return.

To obtain a refund of the excess, send the following documents to CarDelMar: 

  • The damage report signed by the local car hire company representative(s) and yourself.
  • The police report and a copy of the rental contract
  • Written proof of the deposit payment (cash or credit card).

We ask our customers to note that no refund can be given if the local insurance (Partial or Complete Coverage) refuses to meet the claim. In these cases it must be assumed that the damage has been caused by an act of gross negligence. No insurance is necessary for the handling of the excess locally. Terms and conditions of the local car hire company appl local car hire company apply.

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
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