Data Protection

1. General Information

We appreciate your visit to our website. As the following points show, CarDelMar takes your data protection seriously and of the utmost priority. All members of the CarDelMar workforce must complete a Privacy Training seminar in which they are informed of the importance of data protection and the strict standards that CarDelMar adheres to. It goes without saying that all customer data received by CarDelMar is handled with complete care and confidentiality and only used for the intended purposes as requested by the customer. Your information will without exception only be forwarded to our local rental partner, with whom we have arranged your car rental. We will never forward or sell your information to a third party.

2. Contact Information for our Data Protection Policy

For questions concerning our Data Protection Policy, please contact us:

CarRentals.com, Inc.
333 108th Ave. NE
Bellevue, Washington 98004, USA

Contact: 0203 788 4464
E-Mail: dataprotection@cardelmar.com

3. The Collection and Use of Personal Data

The website can generally be used without providing any personal information. Reserving a hire car on the CarDelMar website requires the entering and processing of personal data. The details you enter for the purpose of hiring a vehicle will only be shared to the extent required in order for us to execute the contract and to process it in respect of the relevant local car hire service. This includes the name and surname of the principal driver. In the case of a merger, the personal data required for making a hire car reservation will be shared with the merging partner. Under no circumstances will your personal data be made available to an external third party except in cases where there is a legal or official obligation to do so, for instance, in combating credit card fraud. Should the company close, all personal data will be destroyed.

4. Tracking Technology


Usage of Google Analytics

This website uses Google Analytics, a web analysing service from Google Inc. (“Google”). Google Analytics uses so-called “Cookies”, text files which are saved on your computer and which allow an analysis of the usage of the website to be carried out.

The information gathered from cookies about your usage of the website (including your IP address) is transferred to the Google server in the USA and saved there. Google will use this information to assess your usage of the website, build reports about your website activity for the website operator to work with and to generate further services linked to website and internet usage.

In some cases, where it is compulsory by law or where third parties work together in partnership with Google, this information will be transferred to third parties. Google will at no point connect your IP address to other information from Google. You can prevent cookies from being installed on your computer by changing the settings in your Internet browser. However, we would like to inform you that by doing this you may not be able to use all of the functions of the website to their full capacity. 

Through using this website, you agree to the processing of any data gathered by Google in the manner previously described and in agreement with the stated purpose. 

In view of the legal discussion on the use of Google Analytics concerning complete IP addresses, we would like to declare that we only use Google Analytics in cooperation with the “Anonymize IP” function.  This means that your IP address is abbreviated before being worked with and, therefore, rules out the establishment of a direct link to you.

You can prevent Google Analytics from collecting data by using a deactivation application for your browser. The application stops Google Analytics from gathering information from your website visit. To use this function, download the application for your current browser and install it. The application is available for the following browsers: Internet Explorer (7 and 8), Google Chrome (4.x and up) and Mozilla Firefox (3.5 and up).

LINK: https://tools.google.com/dlpage/gaoptout

If your current browser is not one of the above, we recommend installing one, which can be used with the application.


Usage of Google Remarketing

This website uses Google Remarketing, a technology from Google, whose purpose is to show Internet users interest-based advertising. Third party organizations, including Google, rotate online advertising on a variety of Internet portals. These third-party organizations, including Google, use cookie based advertising to enhance the experience of previous visitors. You can disable the use of Google cookies by visiting the page to disable Google ads. Alternatively, you can disable the use of cookies by third parties by visiting the page of the Network Advertising Initiative.


Usage of Inspectlet

The website analytical service of Inspectlet is used to evaluate the use of this website (www.inspectlet.com).

Through the use of Cookies, the analytical tool allows an overview of how the website is being used, for example, which content is being accessed. In addition, it visually illustrates the user’s profile through so-called “heat maps“.

No personal data will be collected, processed or used through the use of this analytical service. User profiles will only be created using pseudonyms.

This website uses the analytical tool exclusively for the purpose of tailoring the website, for advertising purposes and for market research. The data collected will only be consolidated under a pseudonym and not connected with the original user.

You can object to the collection, processing and recording of the data generated by the analytical service at any time by following the instructions at https://www.inspectlet.com/optout.

Usage of Facebook Social PluginsSocial plugins (“plugins”) from the social network, Facebook.com, form a part of our internet presence and are run from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked by the Facebook logo or the add-on “Facebook Social Plugin. If you open a website which constitutes a part of our internet presence and contains such a plugin, your browser will create a direct connection to the Facebook server. The content of the plugin is transmitted directly from Facebook to your browser and into the websites. Through the integration of the plugin, Facebook receives information confirming that you have opened the respective website. If you are signed into Facebook, it can attach the details of your visit to your account. If you interact with the plugin, for example, clicking on the Like button or submitting a comment, the respective information will be transmitted directly to Facebook, where it will be saved. You can find information on the purpose and extent of the transfer of information and the subsequent processing and use of the data through Facebook, as well as your related rights and privacy settings, on the Facebook data protection site.If you would not like Facebook to collect your details by means of our internet presence, you need to log out of Facebook before visiting any of our websites.

5. Protocol of Webserver Data/ Data Log:

Statute 15 of the Telemedia laws (TMG) states that an online company is not allowed to save your IP address of any user of the website, so long as this information does not pertain to the billing necessity of the company. In this case, only a shortened reference is saved, which represents an anonymous version of the IP address, in which the last byte has been shortened. In this way, no conclusions can be drawn about individuals, in concordance with the Telemedias laws.

6. Newsletter

The following link offers a form that allows you to sign up for our newsletter:
https://www.cardelmar.co.uk/service/cardelmar-newsletter.php

You will then regularly receive exclusive information concerning upcoming offers, new destinations, and chances to win discounts for upcoming car rentals. It is possible to discontinue your membership from our newsletter at any time. The following possibilities are available to discontinue your membership: simply click the link “discontinue” at the bottom of your Newsletter and you will be automatically removed from our membership list. Also, it is possible to send a request to be removed to unsubscribe@cardelmar.com.  It is important to note, that when you book a car over our website, you will not automatically be signed up for the Newsletter.

7. Changes to the Data Protection Guide Book

Should it be necessary to share personal details in order to ensure the successful completion of your car rental, including using information for a purpose other than that previously specified for your personal data, we will inform you immediately via e-mail. You then have the opportunity to reject this proposition.

Changes to our Data Protection Guarantee, that would not affect previously gathered data, will be clearly indicated to our website.

8. Access to Your Data

You can request at any time, either by post or by Email, your saved data from CarDelMar Ferienautovermietung GmbH. It also possible to request to have all of your personal data erased, so long as this does not conflict with any pending legal situations.

9. Disclosure of your Data

Under no circumstances will your data by sold or lent to a third party, or in no way left available to access by third parties. Such guidelines are clearly part of the guidelines specified in the rules and regulations against credit card fraud.

10. Safety

The website of CarDelMar is certified and ensured with a 256 Bit Security Program from Let's Encrypt. Sensitive data, such as your personal details and credit card information, will be only processed and transmitted with a SSL (Secure Socket Layer) before they are encrypted and secured for use on the internet. Due to this protection, they cannot be read by any third party. The quality of protection is the same as if the information was transmitted by telephone.

For further questions regarding the safety protection procedures for your data, please contact dataprotection@cardelmar.com.

SSL-Encoding
The website of CarDelMar is certified and ensured with a 256 Bit Security Program from Let's Encrypt. Sensitive data and personal transactions are encoded in a way to ensure the maximum amount of protection.

11. Protection of Minors

We do not gather data from individuals under 18 years of age.

12. External Links and Advertisements

The website of CarDelMar Ferienautovermietung GmbH contains links to external websites. These websites operate as independent entities, over which we have no influence , authorisation, warranty or liability.

Before including such links and external content, each partner must agree to conditions that safeguard against legal violations. These are then signed and agreed upon at the time of linking. The content of linked external internet sites also provide evidence of regular surveillance assuring they are free of violations. Links will be removed immediately upon notification of violations.

13. Contact

CarDelMar
Escalations Manager
Spaldingstr. 77
20097 Hamburg
Germany

Hotline for UK: 0203 788 4464
Email: contactus@cardelmar.com

As of 08/2016

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
My CarDelMar