Car hire checklist

We have put together a checklist of all the most important points:

Download checkliste

Before your trip

The following documents are required for successful pick up of your vehicle: 

  • Voucher (includes location of the car hire station, all necessary telephone numbers that may be needed in the case of an emergency are listed)
  • A valid credit card issued in the driver's name
  • An original valid driving license (in some cases an international driving license)
  • Passport and/or identity card
  • Recommendation: Research the local road traffic regulations (the regional Highway Code) for peace of mind

Collecting your vehicle from the car hire station

  • Arrive at the station at the agreed time; let the station know if you are delayed
  • Present all the necessary documents (voucher, driving licence, driver’s credit card, identity card or passport)
  • Read the rental contract thoroughly; Allow all additional drivers to be registered.
  • Alert the station for all cross-border travel.
  • When booking one of the cover packages detailed below, please check with your local station whether they require you to take out any additional cover.
    - Coverage with refund of Excess (All-Inclusive),  
    - Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus),
    - Coverage with refund of Excess including Extra Driver & Full Tank (All-Inclusive Gold)

Checking the vehicle

  • Check all the important functions of the rental car e.g. indicators or windscreen wipers. If you find a defect, make a complaint.
  • Make sure that the car hire contains all the necessary safety equipment  required, according to the local regulations. This includes equipment such as a spare wheel, a warning triangle, a reflective vest and a first aid kit.
  • Check the rental vehicle for existing damage (scratches, dents, glass damage). If you notice any damage, it is important to insist that it is documented. Even if the local partner insists that the damage has already been registered, it is important to have written documentation of the existing defects.
  • Inform the station personnel when the car is handed over unproperly cleaned.
  • Make sure the amount of petrol in the tank is recorded in writing before you leave the pick-up station.
  • Only drive on regulated roads.

Returning your car hire

  • It is important that the rental vehicle is returned punctually to avoid any unnecessary costs.
  • Check your car for new damage. The condition of the car on return should be documented in writing.
  • Make sure you keep a copy of the report together with a copy of the rental contract.
  • Return the car with the correct amount of fuel (as initially agreed) and make sure this is documented on the rental contract or vehicle return document; keep all fuel receipts
  • When returning the vehicle outside of normal opening hours, it may be helpful to photograph the vehicle to avoid any future points of contention.
  • Additional costs may be incurred if the vehicle is returned in a very dirty condition. 

What you should do in the case of an accident or damage:

  • Notify the local rental company immediately.
  • If a third party is involved, contact the local police who will prepare a report. The report should be submitted to CarDelMar on your return.
  • When you return the vehicle, ensure that the car hire agency compiles a damage report that should be signed by both you and the local car hire company.  This report should be kept safe as this will also need to be submitted to CarDelMar on your return.
  • Generally, the car rental company will charge your credit card for the amount of the excess. 
Back to the mobile website
Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
My CarDelMar