Which Local Car Hire Company Should I Choose?

CarDelMar offers a variety of local partners from which to choose in any given holiday destination. The local partners differ:

  • in car selection
  • in terms
  • in conditions

Before selecting your car and local car hire partner, CarDelMar strongly recommends reading through the local terms and conditions of the car hire company to make sure there are no surprises. While ALL local car hire partners must follow the same strict quality standards in order to be part of CarDelMar, certain region differences include the Minimum Age for the main driver, the cost of a one way fee, and whether the purchase of snow tyres in required for your rental.

Third Party Liability Coverage

The local hire company is responsible for covering their damage claims, up to the limit of the Third Party Liability Coverage.

  • Additional costs above the limit of the Third Party Liability are not covered. In most holiday destinations, the limit of the Third Party Liability is 1 million EUR.

  • Additional coverage other than that of the local car hire company may be available with other outside insurance companies. Third Party Coverage remains after authorized cross border travel.

Fuel Policies

Each local car hire company is able to declare their own fuel policy. Generally, there are three different kinds:

Full-to-Full: The hire car is received with a full tank of fuel, and must be returned equally full. Shortages of the originally full tank must be repaid locally. Occasionally, the vehicle is given half full, and then must only be returned half full.

Full-to-Empty: The hire car is given out with a full tank of petrol, which must then be purchased at the time of pick up. No reimbursement is given for petrol left in the tank upon return.  The price per litre depends on current petrol prices for the holiday region you are in. In most cases, this additional charge is deducted from the deposit returned at the end of the rental. Although many customers do not prefer this fuel policy, this allows the local hire companies the ability to offer lower rental prices to their customers, something which few customers complain about!

Empty-to-Empty: The car is received empty, no petrol tank is charged, and no amount is refunded for petrol left in tank at the end of the rental.

Please make note of the fuel policy for the car hire you have chosen. An explanation of the fuel tank policy is always available before booking in local conditions section D of the local terms of hire. Generally, inexpensive car hire companies have Full-to-Empty policies, as do Portuguese and Spanish.

Additional Costs

In the cost of the car rental, most local taxes and costs are already included. Some local car hire companies nevertheless must charge additional taxes, depending on their location. Snow tires in the Alpes, road tax in Italy, and an environmental charge in London, must all be paid on location directly to certain car hire companies. If a charge will apply, it will be clearly listed in the local hire conditions of the company you have booked, either in sections C, D, or E. Additionally, additional costs due to customer requests must also be paid locally
Here is an overview of a range of possible local charges: 

  • Road tax, Winter Tax, Environmental charge

  • One way fees (when the drop off location is different than the pick up station)

  • Out of hours pick up

  • Hotel Delivery

  • Cross Border Fees

  • Young Driver Insurance

  • Extra Item charges (child seats, SatNav systems, roof racks, etc.)

  • Additional Driver charge

All additional costs as listed above must be paid directly to the local partner. Such costs are usually grouped and charged to your credit card at the end of the rental. If the cost for one ‘Additional Extra’ is too high, such as a high Young Driver Insurance, have a look at the conditions of a variety of local partners as such costs may vary, or in some cases, not even apply.

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
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