Customer Service

Do you have questions relating to your booking, or do you need information for a future car hire? Our customer service team will be happy to assist you.

Click here for the contact information and hotline opening hours.

Or use the contact form.

If you are not happy with your car hire or want to report damage, please use our web-based customer service programme


Feedback and Suggestions for our Website

Do you have suggestions on how we can improve our website, or would you like to give us feedback? We welcome your e-mail.


If you are interested in building a business relationship or to collaborate with CarDelMar, please send us an e-mail. You can find more information in our B2B section.

Car hire partner

Are you a car hire agent and you would like to work together with us? Please send us an e-mail.

Jobs & Career

CarDelMar is a rapidly growing company and is constantly on the lookout for additions to its team. Read more about current vacancies here and send us your application.




Are you a journalist or media representative? Here is our media page.


If you want to sign up for our newsletter, click here. To unsubscribe from our newsletter, please click here.


CarDelMar Ferienautovermietung GmbH
Spaldingstr. 77
20097 Hamburg 



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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
My CarDelMar