Complaints and Claims

We would like to be able to deal with your complaints or claims as quickly as possible. Therefore, we recommend you to get in contact with us is via the form below.

Tickets can only be submitted for travel in the past – if you are yet to travel, you should contact our customer support team.

To help us process your claim as quickly as possible, please send us the following documents: 

  • The damage report signed by the local rental company and by you
  • The police report 
  • A copy of the rental contract
  • Proof that the deposit was paid in cash or charged to your credit card eg. a credit card statement showing that the card was debited 
  • A detailed evaluation of the damage 

Please note that claims for reimbursement from CarDelMar must be made within one month after the incident. After the deadline, claims against CarDelMar may only be made if you can show you have been prevented from meeting the deadline.

You can also contact us with your complaint or claim along with the necessary documents via fax or post. However, we do advise you that your matter could take longer to process when dealt with via post.

Fax:
+49(0) 40 180 48 36 97 

Address:
CarDelMar GmbH
Customer Service
Spaldingstr. 77
20097 Hamburg
Germany

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
My CarDelMar