Complaints and Claims
We would like to be able to deal with your complaints or claims as quickly as possible. Therefore, we recommend you to get in contact with us is via the form below.
Tickets can only be submitted for travel in the past – if you are yet to travel, you should contact our customer support team.
To help us process your claim as quickly as possible, please send us the following documents:
Please note that claims for reimbursement from CarDelMar must be made within one month after the incident. After the deadline, claims against CarDelMar may only be made if you can show you have been prevented from meeting the deadline.
You can also contact us with your complaint or claim along with the necessary documents via fax or post. However, we do advise you that your matter could take longer to process when dealt with via post.
+49(0) 40 180 48 36 97