Here you will find the answers to the most frequently questions.
FAQs - Our Top 10
Am I too young (or too old) to hire a vehicle?
Can the hired vehicle also be driven by other people?
How can I report damage or make a complaint?
Chances of success:
What types of complaints and claims have little chance of success?
Reservation / booking
Car hire reservation:
How does the Reservation Process work?
What does session expired mean?
What is a rental agreement?
Confirmation of reservation:
How do I find out about confirmation of my reservation?
Are there any age restrictions on hiring a car from CarDelMar?
How are my personal data protected?
Credit cards details:
How are my credit card details protected?
How we determine our sort order
How do I find the rental office?
Can the vehicle be driven also by another driver?
Required documents by collection:
What documents do I need when collecting my car hire?
Credit card charges:
Will my credit card be charged?
How much is the deposit?
Car hire collection:
Should I check the condition of the car hire before leaving the rental station?
Car delivery to hotel or harbour:
Is it possible to have the hire car delivered to our hotel or harbour?
Extending the rental agreement period:
Can I extend the agreed period of rental?
Drop-off time policy:
What happens in case of delay or too early return?
Drop-off tank policy:
Do I have to return the vehicle with a full tank?
Drop-off office hours:
Can I return the vehicle outside the office hours?
Car hire return:
Should I check the condition of the vehicle before returning it?
Drop-off to another city:
Can I return the vehicle to another city?
Where can I find the prices?
Are prices actualized on a regular basis?
Coverage with refund of Excess (All-Inclusive) package:
What is included in the Coverage with refund of Excess (All-Inclusive) package?
Are there any additional costs?
Which methods of payment are accepted by CarDelMar?
Third party insurance:
Is third party vehicle insurance included in the price?
Under what circumstances would I be liable for damages?
Refund of the excess:
How do I obtain a refund of the excess in Coverage with refund of Excess (All-Inclusive) package?
What about additional insurance?