Here you will find the answers to the most frequently questions.

FAQs - Our Top 10

Do I have to pay a deposit when collecting the vehicle?

Credit cards:

What type of credit cards does the car hire company accept?

Age restrictions:
Am I too young (or too old) to hire a vehicle?

Other drivers:
Can the hired vehicle also be driven by other people?

Fuelling regulation:
Do I have to return the vehicle with a full or an empty fuel tank? 

Is the insurance included in the basic price?

Comparison of packages:
What services are included in the individual packages?

Cancellation and amendment:
How can I change or cancel my booking?

How can I report damage or make a complaint?

Chances of success:
What types of complaints and claims have little chance of success?



Reservation / booking

Car hire reservation:
How does the Reservation Process work?

Expired session:
What does session expired mean?

Rental agreement:
What is a rental agreement?

Confirmation of reservation:
How do I find out about confirmation of my reservation?

Age restrictions:
Are there any age restrictions on hiring a car from CarDelMar?

Personal data:
How are my personal data protected?

Credit cards details:
How are my credit card details protected?

Sort Order
How we determine our sort order


Rental office:
How do I find the rental office?

Other drivers:
Can the vehicle be driven also by another driver?

Required documents by collection:
What documents do I need when collecting my car hire?

Credit card charges:
Will my credit card be charged?

How much is the deposit?

Car hire collection:
Should I check the condition of the car hire before leaving the rental station?


Car delivery to hotel or harbour:
Is it possible to have the hire car delivered to our hotel or harbour?


Mileage limit:
Is there a limit on the mileage?

Cross-border journeys:
Can I use the rental vehicle in another country?

What happens in case of accident?


Extending the rental agreement period:
Can I extend the agreed period of rental?

Drop-off time policy:
What happens in case of delay or too early return?

Drop-off tank policy:
Do I have to return the vehicle with a full tank?

Drop-off office hours:
Can I return the vehicle outside the office hours?

Car hire return:
Should I check the condition of the vehicle before returning it?

Drop-off to another city:
Can I return the vehicle to another city?


Vehicle categories:
What kind of vehicles does CarDelMar offer?

Vehicle types:
Can choose the vehicle model I want?


Price information:
Where can I find the prices?

Latest prices:
Are prices actualized on a regular basis?

Coverage with refund of Excess (All-Inclusive) package:
What is included in the Coverage with refund of Excess (All-Inclusive) package?

Additional costs:
Are there any additional costs?


Payment methods:
Which methods of payment are accepted by CarDelMar? 



Third party insurance:
Is third party vehicle insurance included in the price?

Under what circumstances would I be liable for damages?

Refund of the excess:
How do I obtain a refund of the excess in Coverage with refund of Excess (All-Inclusive) package?

Additional insurance:
What about additional insurance?

Cancellation and amendment

Cancellation fee:
How to cancel a booking and what is the cost?

Cancellation protection:
Is there any cancellation protection?

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
My CarDelMar