How can I change or cancel my booking?

Bookings cannot be changed after confirmation. We can however help you with cancelling and rebooking. Please call us on our service hotline: +44 (0) 203 788 4464 (costs may vary depending on your phone provider).

If you want to add additional equipment, for example a navigation system or child seats, you must call us at least 24 hours before the pick-up date. Please be aware that additional equipment depends on availability at the local car hire company.

If you would like to cancel your booking up to 24 hours before collecting the car, you do not need to call us. You can simply cancel the vehicle you have hired online through "My CarDelMar"

Back to the mobile website
Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
  • To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here.
My CarDelMar