How to cancel a booking and what is the cost?

You can cancel your booking with CarDelMar up to 48 hours before the start of the hire period. The cancellation can be made via our hotline 0871 0 75 75 75 (£0.10 per minute from BT land line. Other networks may vary.) or through our contact form in the Service section of the website. 

Customers remain liable to pay the full rental price for cancellations made within 48 hours before the start of the reserved rental period or upon failing to pick up the vehicle (no show). This also includes cases, in which the customer does not comply with the rental conditions of the local car rental company.

Please Note: Should the vehicle not be picked up on the date and time stipulated, the availability of the vehicle cannot be guaranteed as the local car rental company has the right to otherwise reserve the vehicle for hire.  In this case there is no right to a refund of the cost of the car rental.

Further information:


Cancellation protection:
Is there any cancellation protection?

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Help

Our hotlines:

  • From the UK 0871 0 75 75 75
    (£0,10/per minute from BT and other landlines)
  • From Ireland: 0818-270407 (national rate)
  • from abroad: +49 (0)40 180 48 36-302

Our opening times:

Mo – Fr 8:00am to 5:00pm GMT

Quick answers – important info:

  • Free cancellation until 48 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa, American Express)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
My CarDelMar