How can I report damage or make a complaint?

The only way to make a complaint or report damage and thus have the deductible reimbursed is to start a process via our web-based customer service programme.
To do so, we need all of the information (including documents) in writing. This is why it is not possible to start a process by telephone.

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Help & Info

Our hotline:

  • From the UK 0203 788 4464 (national rate)

Quick answers – important info:

  • Free cancellation until 24 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
My CarDelMar