Under what circumstances would I be liable for damages?

  • Damage due to failure to observe the general terms and conditions of rental, especially damage caused by driving on unmade roads.
  • Breach of the provisions in clause 22 of the general terms and conditions.
  • In cases of wilful misconduct or gross negligence, particularly where capabilit is impaired due to alcohol, illegal drugs or medication.
  • In cases of wilful misconduct or gross negligence, particularly where capabilit is impaired due to alcohol, illegal drugs or medication.
  • Loss of or damage to the car keys. 
  • Damage to the tyres, glass, roof, chassis or oil sump.
  • In all cases where the local insurance company refuses to meet the claim.
  • The excess payable under a package with excess will not be refunded in the case of damage.
  • Loss resulting from the theft of personal belongings left in the car hire and consequential loss e.g. vehicle recovery costs, hotel costs etc. and the loss of personal belongings.

 

If the local car hire company only offers cover with excess, they will retain the agreed excess amount in the event of damage; this sum will be deducted from your deposit. The excess will be held by the local car hire  company and charged to your credit card. The amount of excess differs from country to country. Please note the regulations issued by the local car hire company. In the case of damage, the excess amount will be deducted from your deposit and charged to your credit card. CarDelMar will, however, refund the excess to you. Consequential costs such as vehicle recovery charges, hotels, telephone charges etc are not generally refunded.

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Help

Our hotlines:

  • From the UK 0871 0 75 75 75
    (£0,10/per minute from BT and other landlines)
  • From Ireland: 0818-270407 (national rate)
  • from abroad: +49 (0)40 180 48 36-302

Our opening times:

Mo – Fr 8:00am to 5:00pm GMT

Quick answers – important info:

  • Free cancellation until 48 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa, American Express)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
My CarDelMar