What documents do I need when collecting my rental car at the CarDelMar counter?

You must have a driving license in your name from your home country Type 3 and/or Type B (Euro-Standard). The licence must be valid in the country of rental. Licences that are not valid in the country of rental must be accompanied by an international licence. In most countries, it is mandatory for the driver to have held a valid driving licence for a least one year. Some countries require the driver to have held a driving licence for at least three years. In addition, the driver must present a valid passport/identity card and a credit card in his or her name. A driving licence and identification must also be presented for any additional drivers.

IMPORTANT INFORMATION: In the UK, it is not sufficient to show only the card part of the licence to retrieve the vehicle. The driving licence must be accompanied by its paper counterpart. The paper counterpart is never acceptable on its own and under UK law both parts need to be presented at the hire station when collecting the vehicle.

Further information:

Other drivers: 
Can the vehicle be driven also by another driver?

Required documents by collection:
What documents do I need when collecting my car hire?

Rental agreement: 
What is a rental agreement?

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Help

Our hotlines:

  • From the UK 0871 0 75 75 75
    (£0,10/per minute from BT and other landlines)
  • From Ireland: 0818-270407 (national rate)
  • from abroad: +49 (0)40 180 48 36-302

Our opening times:

Mo – Fr 8:00am to 5:00pm GMT

Quick answers – important info:

  • Free cancellation until 48 hours before pick up
  • Only credit card payment is accepted by CarDelMar (MasterCard, Visa, American Express)
  • A credit card in the name of the driver must be provided at the place of pick up for the security deposit
  • The deposit amount can be found in the local terms and conditions
  • You can find information about your booking by logging into “My CarDelMar“
My CarDelMar